Privacy Policy

Last updated: 9 January 2024

Supreme Brands (Private) Limited (“us,” “we,” or “our”) operates https://supremebrands.co.zw (the “Site”). This page informs you of our Privacy Policy regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

This website is brought to you by Supreme Brands (Private) Limited. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully, as it contains important information about how we will use your data.

Personal data we may collect from you

We will obtain personal data from you which includes:

• your full name,
• email address,
• location data/residential/business address,
• contact details,
• Google profile data (optional)
• Facebook profile data (optional)

, whenever you sign up on our website to create a user account.

We will obtain your personal information when you sign up as a Customer for the purposes of verifying your authenticity and ensuring that you are indeed who you claim to be. We may also obtain sensitive personal data about you if you volunteer it during the completion of the relevant submission forms and we will state clearly the intended purpose and who may access this data with your consent. If you volunteer such information, you will consent to our processing it to improve and personalize our learning/self-learning services to you.

We may ask you for personal information such as your payment information (e.g. Credit/Debit Card) if you wish to subscribe and pay for any learning programs/courses that are listed on the Site. If you volunteer such information, you will be consenting to our processing it to ensure the delivery of our services to you. Please note that storing any of your Credit/Debit Card information on our platform is entirely optional and will only be used in specific cases when requested to perform a transaction to order any of the Supreme Brands products from the online store.

We may monitor your use of this Site using cookies and 3^rd Party Analytics tracking services such as Google Analytics. We may monitor how many times you visit the site, which pages and page elements you click on, where your data traffic originates from, etc. This information helps us to build a profile of our users and deliver content that is specific and relevant to their needs and based in a specific geographical area. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

How we use your data

We will use your personal data to facilitate allowing Supreme Brands to personalize the experience for you the user and only showing you content that is relevant to the data you provide us.

Some of the intended purposes of how your data will be used on the Site include:

• Helping us identify you and any accounts you hold with us;
• Customer Account and Profile;
• Market Research & Insights, Statistical Evaluation and User Demand Analysis;
• User Profiling and analyzing learning preferences;
• Targeted Supreme Brands Marketing — see ‘Marketing and Opting out’ below;
• Fraud Detection and Prevention;
• Orders and Payment fulfillment;
• Customizing the Site and its content to your unique preferences;
• To notify you of any changes to the Site, or our Services, which may affect you;
• Security Vetting;
• Improving our Services;

Marketing and Opting out

If you have given permission, we may contact you by email, SMS, text, picture, or video message (MMS), or through any other applicable communication method. These communications may be related to products, services, promotions, special offers, or charitable causes that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt-out at any time. See further, ‘Your rights’, below.

Disclosure of your personal data

We may disclose your personal data to and/or for:

• Service providers including:
  • Facebook – User Account 3^rd Party Sign Up/Login Service Provider
  • Google Maps – Locations 3^rd Party Service Provider
  • Google – User Account 3^rd Party Sign Up/Login Service Provider
  • Google Analytics – Analytics Tracking 3^rd Party Service Provider
• Credit Reference Agents — see ‘Credit checking’ below;
• Law Enforcement Agencies (in connection with any investigation to help prevent unlawful activity on or from our Site or Service);
• Our Business Partners (by the ‘Marketing and opting out’ section above);

Keeping your data secure

We will use technical and organizational measures to safeguard your data, for example:

• Access to your account is controlled by a password and username that are unique to you
• Store your personal data on our secure servers and databases
• Payment details are encrypted using SSL technology from the Payment Gateway service providers

While we will make every reasonable effort to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Monitoring

We may monitor and record correspondence with you (such as posts or notifications to or from the Site and/or emails) for the purpose of quality assurance, training, fraud prevention, and compliance.

Credit checking

To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• Give consent on his/her behalf to the processing of his/her personal data;
• Receive on his/her behalf any data protection notices;
• Give consent to the transfer of his/her personal data abroad.

Transfers of data out of your country

When you signed up for the provision of learning products, services, or subscriptions of this Site you agreed that we may transfer your data to countries outside your country of residence. Rest assured that we will always ensure that any transfer is subject to appropriate security measures to safeguard your data.

Your rights

You have the right, subject to the payment of a small administrative fee, to request access to personal data that we may process about you.

If you wish to exercise this right, you should:

• Put your request in writing;
• Include Proof of your identity and Address (e.g. a Certified copy of either your Driver’s license/National ID or Passport, and a recent utility bill);
• Specify the personal data you want access to, including any account information or corresponding reference to the data being requested (where applicable).

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

• Put your request in writing;
• Provide us with enough information to identify you, e.g. Username, Email Address, Customer Account Profile (where applicable); and
• Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

• Put your request in writing (an email sent to sales@supremebrands.co.zw with a header that says ‘Unsubscribe’ is acceptable);
• Provide us with enough information to identify you, e.g. Username, Email Address, Customer Account Profile (where applicable); and
• If your objection is not to direct marketing in general, but to direct marketing by a channel (e.g. Email or SMS), please specify the channel you are objecting to.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to sales@supremebrands.co.zw or you can write to us at the below address or call us on +263 773 908 260 (Zimbabwe).

Our registered office is No. 514 Reform Ways, Willowvale, Harare, Zimbabwe.

We may change this Privacy Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.